Return & Refund Policy

We want you to love your Oressier jewellery.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, items must:

For hygiene reasons, earrings cannot be returned unless they arrive damaged or defective.

Gift cards are non-refundable.

To initiate a return, please contact our support team with your order number and reason for the return request.

Once approved, you will receive detailed return instructions.

Returns sent without prior approval may not be accepted.

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for your bank or payment provider to process the refund after approval.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will work quickly to resolve the issue and arrange a replacement or refund where appropriate.

If you have any questions regarding returns, refunds, or your order, please contact our customer support team.

We are always happy to help.